FAQs

When is my order going to be delivered?

We mention delivery times for every product on its product page. You can see typical rates below but it is best if you cross-check with the product page of the particular item(s) you have ordered.

We have 2 tiers for UK delivery. Orders with value below £15 are usually delivered in 20-40 days (average rates 3-4 weeks). Orders with value above £15 are usually delivered in 12-20 days (average rates around 2 weeks).

Orders to the US are delivered in 12-20 days.

European Union (EU)

Delivery rates for EU countries are very similar to the UK ones. Rates may vary by 1-2 days depending on your country. Please contact us if you need further information for your country.

Rest of the World

Delivery rates for the rest of the world vary between 15-45 days depending on your country. Please contact us if you need further information for your country.

I haven’t received all the items I ordered. What happened to the rest?

We don’t ship all items from the same warehouse. Depending on the items you have ordered, you may receive them in separate packages.

Can I cancel my order?

In order to keep delivery rates as low as possible, we process all orders as quickly as possible. Depending on the time that you place your order, it takes from few minutes to few hours before we process it. Once an order is processed we are not able to cancel. However, if you contact us immediately after placing an order and we haven’t processed it yet, we are happy to cancel your order.

What is your refund policy?

We offer a full refund for undelivered items or for items that don’t match the product description. We are happy to send a replacement item instead of a refund should the customer prefers this option.